Delivery
Vegetal Shop ships its products from its workshop in Valence (Drôme), to both individuals and professionals.
Delivery area
We deliver to mainland France . For delivery to another destination (Corsica, French overseas departments and territories, other countries), contact us at info@vegetal.shop : we will provide you with a quote.
Delivery costs
Free delivery on orders over €190 including VAT , for all orders delivered in mainland France.
Below this amount, delivery charges are calculated automatically based on the weight and destination of your order. The exact amount is displayed in your shopping cart before you confirm your order.
Delivery times
The processing time begins upon receipt of your payment:
- Products in stock : shipping within 48 to 72 business hours;
- Vegedalle modules : approximately one week, the time required for their assembly in the workshop;
- Large or custom orders : delivery time specified on your quote.
When an order contains products with different delivery times, it is shipped all at once according to the longest delivery time, unless agreed upon for split delivery.
If your order cannot be shipped within the stated timeframe, we will inform you immediately. If you are a private customer and delivery does not occur within the stated timeframe or, failing that, within 30 days of placing your order, you may cancel your order under the conditions set out in our general terms and conditions of sale and receive a full refund.
Track your package
As soon as your order is shipped, you will receive a confirmation email. You can track the status of your order in your "My Account" section, under "Order History".
Please ensure you provide a complete and accurate delivery address, as well as a reachable telephone number: a package returned due to an incorrect address or not collected may be reshipped at your expense.
Your order has been received.
Upon delivery, check the condition of the package in the presence of the delivery person. In case of any problem (open or crushed package, missing or damaged product):
- indicate specific reservations on the carrier's delivery note;
- Inform us within 48 hours at info@vegetal.shop , attaching photos of the package and products.
Business customers: in accordance with Article L133-3 of the Commercial Code, your reservations must also be confirmed to the carrier by registered letter within 3 days of receipt (excluding public holidays).
A damaged or non-compliant product will be replaced or refunded at no cost to you. See our Returns and Refunds page.
Any questions?
Contact us at info@vegetal.shop or +33 (0)6 51 11 46 47 .
Terms: Deliveries are made freight collect. (No free shipping) As a wholesaler, we require a minimum order of €190 to qualify for free shipping.
Delivery Times: Our stated delivery times are not guaranteed, and delays in delivery do not entitle the customer to compensation. We reserve the right to cancel the contract if delivery is impossible due to force majeure: strikes, lockouts, war, or any other reason. Please note: in-person collection is not available.
Risks: All our goods, even those shipped carriage paid, travel at the recipient's risk. We remind you that, according to the provisions of Article 105 (or L133-3) of the French Commercial Code, you must, under penalty of forfeiture of rights, within 48 hours of receiving the goods, if they do not arrive in good condition, submit your protests and reservations by registered letter with acknowledgment of receipt or by bailiff's notice to the delivering carrier. We draw your attention to the importance of this provision, which releases us from liability if you fail to comply with the legal requirements within the statutory period. In this case, our company cannot be held responsible for any damage or loss that you were required to report in the manner and within the time limits stipulated by law.
Price: The price is stated on the invoices, fixed and stipulated excluding tax.
Prices are given without any commitment regarding delivery time.