CGV updated on November 11, 2019
Terms of Sales
Article 1. Application of these general conditions of sale
These conditions apply to the sale of products by VEGETAL SHOP on its shop accessible by Internet www.vegetal.shop. They are automatically made available to the buyer on the home page of the VEGETAL SHOP website. It suffices for the buyer to click on "General Conditions of Sale" to know the conditions of his order, even before he has started the ordering process. Consequently, placing an order implies full and unreserved acceptance by the buyer of these C.G.V., to the exclusion of any other document such as prospectuses, catalogs issued by the seller and which have only an indicative value.
The fact that the seller does not take advantage at a given time of any of the provisions hereof cannot be interpreted as a waiver of the right to take advantage of any of the said conditions at a later date.
In the absence of a specific stipulation in these conditions and agreed in writing between the parties, orders are automatically subject to these general conditions of sale regardless of the clauses that may appear on the buyer's documents.
Our offers are exclusively reserved for private customers, excluding professional resellers.
The buyer declares to have read and accepted these General Conditions of Sale before placing his order. The validation of the order therefore implies acceptance of these General Conditions of Sale. These may be subject to modifications, the applicable conditions are those in force on our website on the date of placing the order.
The Customer must be at least 18 years old and have the legal capacity or hold parental authorization allowing him to place an order on the Site.
Article 2.a Terms of order and payment
Orders are only final when they have been confirmed by payment of the price by the buyer. Payment for products can be made by credit card, check or bank transfer. It intervenes in full as soon as the order is confirmed by the customer on the website.
An invoice will be established by VEGETAL SHOP and available in the "my account" section on the site. At the customer's request, an invoice may be sent to him by email, or to his billing address.
The beers remain the property of VEGETAL SHOP until full payment of the invoices, in accordance with the terms of law n ° 80 336 of May 1, 1980, relating to the retention of title, however the buyer becomes responsible for the articles upon delivery, the transfer of possession constitutes a transfer of risk.
All our offers are within the limits of available stocks without commitment and except sale in the meantime. In the event of a shortage on a product purchased and stipulated "in stock" on the site, VEGETAL SHOP undertakes to contact you within 48 hours to agree on a change or a partial or full refund of the order (at the convenience of the customer). Considering the rare or speculative nature of certain products, restrictions on the quantities available may be applied.
In such a case, the available quantity is limited per household (same name, same address, same email address, same account or credit card holder), VEGETAL SHOP therefore reserves the right to refuse an order in case of doubt. on the existence of a previous order for such a product. Also VEGETAL SHOP undertakes to contact you within 48 hours to agree on a change or partial or full refund of the order (according to the convenience of the customer).
Article 2.b Order process
The Customer wishing to place an order on the Seller's Site must:
- create an account by providing the information requested on the Site: surname, first name, billing and delivery postal address, email address, telephone number.
- consult the product sheets and add the desired products to your basket
- validate the basket
- correct any typing errors
- validate the order
- choose and confirm your payment method
It is the Customer's responsibility to ensure the accuracy of the information provided, for which he is solely responsible.
The Seller will immediately communicate to the Customer by e-mail the confirmation of the registered order.
All the data provided and the recorded confirmation constitute proof of the transaction.
The Seller will archive orders and order confirmations on a reliable and durable medium constituting a faithful copy, in accordance with the provisions of article 1348 of the Civil Code.
The Customer may have access to all of his orders as follows: by consulting the “History of my orders” section in his “customer account”.
The Seller's computerized registers will be considered by the Parties as proof of communications, orders, payments and transactions between the Parties.
It is specified that the Seller has signed a distance selling contract with his bank. The banking transaction is secure and, in no way, the Seller keeps banking information on the Customer.
It is specified that the Seller reserves the right to refuse an order presenting an abnormal character, in particular with regard to the quantities ordered.
Finally, the non-professional Customer is informed and acknowledges that he cannot simultaneously order more than 110 liters of beer. This limitation does not apply to professional customers benefiting from the status of "registered operator" granted by French Customs.
Article 2.c Methods of payment
Credit card payments are secured by the Crédit du Nord Group's "Webaffaires" online payment system and using the SSL protocol. In addition, all the banking information that you communicate to us, during your online purchase, is neither stored nor visible on the Internet. VEGETAL SHOP certifies the confidentiality of your data. Only bank cards with the acronym CB, VISA or MASTERCARD are accepted.
Checks in Euros and domiciled in France only. Addressed to the order of VEGETAL SHOP and sent to our address: VEGETAL SHOP RIVET 790 rue centrale 73420 VOGLANS
Be sure to attach the number and details of the corresponding order.
Transfer order to the following bank account: Banque Crédit Agricole
|FR76 1810 6008 1081 3349 0705 082
|790 central street
|BIC code AGRIFRPP881
The transfer must be sent to the Seller within 15 days.
In any event, if payment for the order has not reached the Seller within 15 days of the order, the order will be cancelled.
Article 3. Prices
Prices are expressed in Euros (€). Except sale and without commitment, subject to typographical and display errors. The prices differ according to the country of delivery in order to support the various administrative costs. The price indicated on the product sheet is indicated excluding transport costs. Shipping costs are invoiced according to the region of destination and the total weight of the bottles ordered, also including the weight of the packaging necessary for the proper protection of the bottles. The total amount due, indicated in the order confirmation by VEGETAL SHOP, is the final price to be paid, expressed all taxes included (French VAT and all other applicable taxes): this price includes the price of the products, handling costs, packaging and storage of products, administrative costs and transport costs. The VEGETAL SHOP company reserves the right to modify its selling prices at any time. All promotional operations (vouchers, reduction vouchers, partner reductions, etc.) are limited to the use of one person per household and per operation. VEGETAL SHOP reserves the right to refuse orders that do not correspond to this criterion. The delivery rates applicable during the order are available on the site.
Article 4.1 Terms of delivery in Metropolitan France
The online sale of the products presented on the Seller's site is limited and reserved for Customers residing in mainland Metropolitan France. Due to the operating regime granted to the Seller by French Customs, deliveries of products subject to specific taxes on alcohol (Excise) are not permitted outside this territory. Consequently, the following territories are excluded: Andorra, Monaco, DOM-TOM.
Deliveries are made to the address indicated by the Customer for this purpose when ordering, and once payment has been made.
Delivery will be made by our partner.
Article 4.2 Delivery and receipt
VEGETAL SHOP accepts the order and launches the delivery operations upon receipt of payment and the agreement of our verification department. The delivery of the items ordered is made to the buyer's home or to any other address indicated when ordering. The information provided by the buyer when taking the order commits him: in the event of an error in the wording of the recipient's contact details or incomplete information, the seller cannot be held responsible for the impossibility in which he could be to deliver the product.
In case of return of the goods for incomplete address, the buyer will be offered two alternatives:
- the reshipment of the goods after payment of the participation in the costs of return
- reimbursement of the order after deduction of delivery costs. Orders can be delivered at one time to one point.
Section 4.3 Verification
In the event of rejection of your file by our verification department, VEGETAL SHOP is entitled to require proof of identity and address from the buyer (as well as a K BIS extract if the buyer is a legal entity ). In case of refusal on the part of the buyer or non-compliance of the parts, VEGETAL SHOP may require payment by transfer against the cancellation of the bank transaction or the destruction of the check issued by the buyer. In the absence of acceptance, the customer may request the cancellation of his order.
Article 4.4 Delivery times
VEGETAL SHOP undertakes to make every effort to deliver the products ordered as soon as possible, and as indicated on the site. The deadlines vary according to the availability of the product, the type of transport chosen, and the region of destination of the goods in continental Metropolitan France. If the buyer orders different products with different delivery times, the longest delivery time applies to the entire order. The delivery is made within the time provided by the direct delivery of the product to the announced recipient, or in the event of absence, by notice of availability. The delivery deadline will be specified in the order confirmation email.
If the delivery could not be ensured within this period, the consumer would be informed as soon as possible and could cancel his order and obtain the complete resolution of the sale. He could then request the exchange of the product(s) or the full refund of his order. Delivery times run from the validation of the order, i.e. receipt of payment, bank authorization (online bank card) and the agreement given by the verification department. War, riots and fire are considered as cases of force majeure releasing the seller from his obligation to deliver.
Article 4.5 Delivery costs
The delivery costs of the products are calculated according to the weight of the package. These are indicated prior to the validation of the order.
All beers sold by VEGETAL SHOP have had their duties paid to French customs. However, customs or import taxes may be requested upon the arrival of an order in its country of destination. It is the recipient's responsibility to pay the customs clearance costs, customs duties and other local taxes of the country of destination. VEGETAL SHOP having no control over these taxes, the recipient may not under any circumstances ask VEGETAL SHOP for any compensation or reimbursement related to the costs incurred in the country of destination.
Article 4.6 Transport and liability
The goods always travel at the recipient's risk and peril. It is therefore up to the buyer to check the contents of the package at the time of delivery and to formulate reservations if necessary, as follows: on the delivery slip provided by the carrier or by immediately calling the carrier's customer service , in the presence of the deliverer. And, in all cases, by notifying the company VEGETAL SHOP by RECOMMENDED LETTER addressed to VEGETAL SHOP, 790 rue centrale 73420 Voglans, within 2 days after receipt of the package AND by email to: email@example.com
Article 4.7 Complaints regarding delivery
In the event of a complaint concerning the delivery of the product, the Customer undertakes to inform the Seller thereof as soon as possible, at the following address: firstname.lastname@example.org.
Article 5. Out of stock
In case of out of stock of a product ordered and reported in stock on the website, VEGETAL SHOP will inform the customer as soon as possible and will offer him various alternatives:
- replacement with an equivalent product.
- reimbursement of unavailable products or the entire order according to the customer's choice.
In the case of a temporary shortage, the buyer will be offered to wait until the restocking date which will be specified to him. In the absence of acceptance, the customer may request the partial or complete cancellation of his order.
Article 6. Liability
The Seller may exonerate itself from all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable either to the Customer, or to the fact, unforeseeable and insurmountable, of a third party to the contract, or to a case of force majeure.
The Seller cannot be held responsible in the event of a computer bug occurring during his order, linked to the Customer's internet connection.
Article 7. Guarantee
All products supplied by the Seller benefit from the legal guarantee provided for in articles 1641 and following of the Civil Code.
In addition, the Customer also benefits from the guarantee of product conformity, provided for by articles L. 211-4 and following of the Consumer Code.
In the event of non-compliance of a product sold, the Customer will have the choice between repairing or replacing the product.
However, if the Customer's choice entails a manifestly disproportionate cost for the Seller, he may proceed according to the method of his choice.
If the repair and replacement of the product are impossible, the Customer may return the product and be reimbursed the price.
Reimbursement of the price is also possible if the solution requested by the Customer cannot be implemented within one month of the buyer's complaint.
In any case, the application of the guarantee for non-conformity of the product will take place at no cost to the Customer.
All complaints under this article must be made by post to the following address: VEGETAL SHOP, 790 rue centrale 73420 Voglans or by email to the following address: email@example.com
Article 8. Right of withdrawal
Pursuant to the provisions of article L.121-20 of the Consumer Code, the buyer has a period of 14 clear days from the delivery of his order to notify the seller of his withdrawal by email to firstname.lastname@example.org. The after-sales service will then invite you to return the entire order, for exchange or refund, at the buyer's choice, in good condition and in its new, unopened original packaging, with the invoice. original and a letter of withdrawal containing the following information:
◦ FIRST NAME
◦ List of products and quantities
◦ Order/invoice no._____________
◦ Passed on: ___ /___ /20___
◦ Received on: ___ /___ /20___
Subject to the perfect condition of the returned product, it will give rise to a refund equal to all the sums paid by the customer, i.e. the purchase price of the product(s) purchased and any delivery costs (minus surcharge for express delivery).
Return costs are the responsibility of the buyer. The goods travel at the risk and peril of the buyer. The return will be made by the carrier chosen by the buyer. The refund of the goods will be made by the seller within 30 days of receipt of the goods.
Article 9. Disputes
These general conditions of sale are subject to the application of French law. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Failing this, all conflicts arising from the execution of an order or the interpretation of these conditions and more generally of agreements of any kind concluded between the parties will fall within the jurisdiction of the court of our head office. In the event of non-payment, compensation of 10% of the amount of the invoice (minimum of 45 euros) will be requested, all without prejudice to damages for abusive resistance.
Article 10. Legal information
Pursuant to Ordinance No. 59-107 of January 7, 1959 which stipulates the prohibition of the sale of alcohol to minors, Law No. 74-631 of July 5, 1974, the buyer undertakes, by completing the order form, to be eighteen (18) years old on the date of the order by communicating his date of birth when creating his VEGETAL SHOP account. Alcohol abuse is dangerous for health. Know how to consume and appreciate it in moderation. Data processing and freedoms: In application of article 27 of Law n° 78-17 of January 6, 1978, the personal data provided by the customer may give rise to the exercise of the right of access and rectification with VEGETAL SHOP . This site has been declared to the CNIL. In order to meet customer needs and ensure optimal remote service, we are required to record certain personal data (surname, first name, address). This information is intended exclusively for VEGETAL SHOP. Credit card payments are secured by an online payment system with SSL standards. In addition, all the banking information that you communicate to us, during your online purchase, is neither stored nor visible on the Internet. VEGETAL SHOP certifies the confidentiality of your data.
Article 11. Data protection
The personal information we collect is intended to better respond to your requests and process your orders. In accordance with the law n ° 78-17 of January 6, 1978, relating to Data processing, Files and Freedoms, you have a right of access, rectification and deletion of the personal data concerning you and making subject to processing under the responsibility of VEGETAL SHOP. You can exercise this right by contacting our customer service by email at: email@example.com or by post to: VEGETAL SHOP 790 rue centrale 73420 Drumettaz-clarafond France
The processing of the Customer's personal data has been declared to the CNIL under the number: 1939904.
The Seller certifies to the Customer that his data is stored on the territory of the European Union, and more precisely in France.
The data transmitted by the Customer is not communicated by the Seller to third parties and is not used for commercial prospecting purposes.
The Customer is informed that his connection information and, in particular, the pages consulted and the IP addresses are kept for the legal period, namely: one year.
Article 12. Visuals and illustration of the products
The photos and illustrations used on the site are non-contractual. The images and photographs are the exclusive property of VEGETAL SHOP and are not free of rights.
The photographs possibly matching the presentation of the products are as faithful as possible but cannot ensure a perfect similarity with the product offered and present, in certain cases, presentation suggestions of which all the elements constituting the photographs are not systematically proposed. on sale.
It is specified that the products offered comply with the regulations in force relating to the composition of the products, in the sense that they comply with the health and safety of consumers.
Article 13. Intellectual property
All the elements of the Site, in particular all the graphic, sound, textual, video elements, including the underlying technology and the presentation of the products, are the exclusive property of the Seller.
The Customer is therefore formally prohibited from proceeding with any reproduction, representation or distribution, even partial, of any particular element forming an integral part of the Seller's website.
All reproductions and representations of the Site are subject to the express and prior agreement of the Seller.
Failure to comply with this obligation constitutes an infringement engaging the civil and criminal liability of its author.
Similarly, any process, in particular relating to the technique of framing or deep-linking is formally prohibited, except with express, special and written authorization issued by the Seller.
The "VEGETAL SHOP" brand has been registered with the INPI (national number: 15 4 207 839). Consequently, any reproduction of this mark by the Customer, not authorized by the Seller, constitutes an act of infringement liable to criminal and civil proceedings.
The Customer is therefore prohibited from infringing the “VEGETAL SHOP” brand. It is strictly forbidden to use or reproduce the name of "VEGETAL SHOP", in any capacity whatsoever, and on any medium whatsoever, without the prior written consent of the Seller.
The establishment of hypertext links to the site www.vegetal.shop is authorized by the Seller.
Cookies and privacy
We consider data protection to be a major issue in the relationship of trust we have with our customers.
We make it a point of honor to respect your privacy and that is why the collection and processing of your personal data complies with the legal provisions and regulations in force.